All returns must be within 30 days of the original date of purchase. Thereafter, all sales are final.
In most cases you will return your product directly to our distributor. Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, you will need to return it to them for proper credit. Please contact us for a Return Authorization.
Email us if you are returning an item for credit. Include your original invoice with your return and a letter explaining the reason for your return. To receive credit, the items you return must have been purchased directly from us and be returned in the original packaging.
Items displaying excessive wear are not eligible for a refund. Certain items in our store may not be returned unless defective or damaged. Batteries that have been removed from original packaging that are not defective, may not be returned. Certain items require a re-stocking fee if returned. All Solvit products require a 12% re-stocking fee on non-defective items. Read entire description of product to find individual return requirements.
Pet carriers, dog crates, soft dog crates, dog beds, dog collars and any other similar items, cannot be returned for sanitary reasons if the original product packaging has been opened or used.
If your item was shipped free, we will refund the purchase price minus our cost of shipping item to you.
Original Shipping charges are not refundable.
NO returns will be accepted without a RMA (Return Merchandise Authorization) number written on the package.
Customer is responsible for return shipping charges. Upon receipt of the merchandise, we will issue a credit to your credit card within 3 to 7 business days.
Pet Gear products can only be returned during the first 30 days only if the product was manufactured poorly, or the wrong product was originally sent. Pet Gear strictly enforces this return policy.
General Cage products can only be returned if product is unused in the original packaging and returned prepaid. A $15.00 restocking fee applies.
Mr. Herzher products can only be returned if product is unused in the original packaging and returned prepaid. A $10.00 restocking fee applies.
Argo products have a 30 day return policy on unused items. Due to sanitary reasons, no used items can be returned. Used items will be returned to customer. Customer has 30 days from the time product was received to initiate a return. All returns must have an RMA#. RMA#'s are valid for 15 days. Returns not indicating the RMA# on the box will be rejected, and all return charges will be charged to the customer. There is a 20% restocking fee on all returns. All items must be returned NEW in it's original condition, original packaging with all accessories.
Solvit products require a 12% re-stocking fee on non-defective items.
Lupine Collars & Leads - Guarantee & Return Policy
TO BE SAFE, EMAIL US FIRST BEFORE RETURNING ANYTHING!